When clients are in financial difficulty they can access the National Debt Helpline. There is a range of information on their website and clients can call 1800 007 007. A trained financial counsellor will assess their situation and provide free information and options. They can also refer clients to relevant services.
FCAWA has adopted the National Standards for Membership and Accreditation along with all other State and Territory Associations.
National Standards for Membership and Accreditation
Quality Standards for agencies employing financial counsellors. This document comprises:
Disciplinary Processes Document – National Policy